Planning and Installing ePublisher : Troubleshooting Installation, License Keys, and Uninstallation : Problems with Contract IDs and Licensing : Other Contract ID and Licensing Problems
 
Other Contract ID and Licensing Problems
If you have received your Contract ID and entered your Contract ID into ePublisher but you are having problems with licensing, send an email to customerservice@webworks.com. For more information about Contract IDs, see “Working with Contract IDs”.
Note: ePublisher licensing is flexible, and the WebWorks team can work with you ensure that you have the licensing that is right for you.