Part I: Social Media, Open Architecture & Mobile Devices
   
Part I: Social Media, Open Architecture & Mobile Devices
Online help is in need of evolution. The Internet is the primary source for end users to view help documentation, yet online help generated by traditional help authoring tools (HATs) does not leverage the inherent benefits of the Internet’s open architecture, integrate with social media channels or provide sufficient handling on Internet-ready mobile devices. The original architects of the help documentation paradigm were not privy to the agile, social, browser-based construct in which digital life is now conducted. Continuing to maintain the status quo in HATs and resulting online help documentation will limit the influence of today’s technical communicators. Online help documentation must advance and adapt alongside the Internet in order to remain relevant and truly meet the needs of a new generation of end users.