Part II: The Changing Role of Technical Communicators
   
Part II: The Changing Role of Technical Communicators
Introduction
With origins in ancient times, technical communication is a profession that has proven its adaptive qualities repeatedly through the ages. The need to share help documentation with end users is representative of human beings’ innate desire to understand how things work—ensuring that documentation will always be an important function in product and service delivery. However, over the last fifteen years, the rise of the internet has forced an evolutionary change in the role of technical communicators. A profession that was once dominated by the quintessential English major and process expert is now open to technically trained candidates and those with other non-traditional backgrounds. Furthermore, technical communication teams, once kept in silos, now work in tandem with product development teams—taking a greater part in the original content development and delivery process. Finally, and perhaps most significantly, technical communicators are beginning to find themselves on the front lines of end user communication—moderating help content discussions made possible by the social DNA of web-based help.