Beyond Technical Communication
   
Beyond Technical Communication
When defining the role of a technical communicator, it would seem logical to say that technical communicators need to have a strong background in information design and architecture, material development, illustration, audience awareness, and other similar fields. Most would say that the basic duties of a technical communicator’s job would include providing structured, user-friendly, and accurate documentation covering any product ranging from children’s learning software to corporate SaaS solutions. It is a fact that such procedural duties will consume most of the technical communicator’s time, but is it a mistake to consider them the primary responsibilities?
Before we answer that question, consider the Technical Writing Department on a business macro level. At this level, every department’s plan will have a direct correlation to the success of the company as a whole. By not looking or recognizing this view, many individuals in these departments will suffer from myopic vision, only focusing on the small slice of tasks they are assigned. Focusing is an important step for an individual to do a good job, but for the department to add success to the company, a department employee has to have the ability to connect the dots between departmental processes and strategic company objectives. The most valued employees determine the most appropriate course of action in their day-to-day routine to get their department to align with overall company goals.
This whitepaper explores how an individual technical communicator can utilize documentation processes to help work toward the goals of the organization as a whole.