RoundUp 2009: From Zero to Hero
The evolution of RightNow Technologies' use of WebWorks Publisher and ePublisher Pro to produce context-sensitive online documentation for their suite of SaaS CRM software. In 2002, RightNow had fewer than 250 pages of online help with only three context-sensitive topics. Today, with the help of ePublisher Express and AutoMap, RightNow's online documentation has grown into three diverse ePublisher projects containing almost 2000 pages with 500 context-sensitive topics. In the near future, RightNow will be embedding online help search in their products and using ePublisher to embed movie tutorials and video presentations into their online documentation.