Full Service Maintenance Program

ePublisher 2008

As part of our growing and continuing commitment to provide our customers with the best possible service, WebWorks.com is pleased to announce the creation of a brand-new Full-Service Maintenance Program for the ePublisher Platform.

The new Full-Service Maintenance Program will give participants an unprecedented level of support and access never before offered for any ePublisher products.

The Full Service Maintenance Program includes:

Four releases a year on a quarterly schedule - Spring, Summer, Fall and Winter.
Full e-mail support for 12 months
Access 24x7 to WebWorks Help Center to log cases
Access 24x7 to WebWorks.com knowledge base
Issue resolution activity Monday to Friday, 8 a.m. 5 p.m. CT, excluding holidays
24x7 issue resolution activity on Priority issues
E-mail projects For analysis
Reasonable efforts by WebWorks Support Team to respond within four (4) hours of receipt of customer's logging a case
Remote diagnostics via WebEx and/or phone as and when deemed necessary by the WebWorks Support Team
Invitation to participate in Beta release test programs
Invitation to participate in WebWorks customer focus forums
Discount on attendance at annual WebWorks Users Conference

For more information and pricing please contact your WebWorks.com account manager.

ePublisher Subscription Service

For customers who wish to stay with the latest releases and patches, but don't want full support coverage or the other benefits of the Full Service Maintenance program, we now offer a low cost subscription program. For a low annual cost-per-license customers will receive a year's worth of upgrade coverage (four releases). Support can then be purchased on a per-incident basis. This offering is proving very popular with customers who have infrequent support needs.

For more information and pricing please contact your WebWorks.com account manager.