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Getting Support
The ePublisher family knows that a product is only as good as the people that back it up. Here at ePublisher we're dedicated to ensuring you get the answers you need to get the job done.
Support Options
| Product Usage: | Product Configuration: |
| 1 Business Day | 2-3 Business Days |
| Dev. Escalation: | Product Defects: |
| 1 Week | 1 Month |
Support Portal
Your gateway to help and assistance every day.
Let us help you:
- Upload projects for review
- Complete case tracking
- Escalation of critical issues to our development team
Community
Products need people to help them grow. ePublisher offers multiple outlets for you to interact with people who use the tools you rely on everyday.
- wwp-users Yahoo Group - User sponsored
- WebWorks® Wiki - A home for community projects, shared tips and tricks, and enhancement requests
- RoundUP User Conference - Our annual ePublisher RoundUP conference offers you a chance to learn from the community and WebWorks experts. Hosted both online and onsite.
Education
Learning ePublisher makes you powerful!
- Walk-Through Videos - Wonderful how ePublisher does its magic? Sit back and learn how to make it happen through 60 second how to videos.
- Show Me! - Introduce new users to ePublisher's power. Learn about new quarterly releases.
- Power Hour - Learn the ins and outs of ePublisher with a group.
- Study Hall - Anything goes! Bring pet projects, dreams, or problems and work on them with a senior ePublisher developer.
ePublisher Tour Stops
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