Part I: Social Media, Open Architecture & Mobile Devices : Mobile Devices
Mobile Devices
Morgan Stanley Research estimates that based on current trends Internet accessed on mobile devices will overtake desktop Internet access by the year 2014. The Internet has jumped the rails as the typical experience for most users is in the palm of their hands.
With an increasing number of users regularly accessing the Internet on mobile devices, the need for help documentation publishing tools to be able to keep up with the trend is more important than ever. Should they fall short, help documents will be inaccessible to a large portion of their intended audience.
HATs must enable technical communicators to display their information accurately with advanced user interface modifications on a variety of tablet and mobile devices like the iPad, iPhone and Android.
Advanced user interfaces must take into consideration the need for improved touch screen navigation for end users as this is a major point of differentiation between mobile and desktop browsing. Help deployed via mobile phones or tablets requires improved handling for large table of contents, including miniature table of contents and superb navigation of topics in order to quickly get the user to the correct page and avoiding frustration.