Part I: Social Media, Open Architecture & Mobile Devices : Summary
Today’s online help documentation model is outdated and no longer able to keep up with the demands of the users in the new Internet era.
Business and consumers acclimated to social media require a simple way to give feedback and share point of interests.
Integrating social media channels like Disqus, Facebook or Twitter with online help documentation can provide a feedback loop to the company and an opportunity for external support community.
Integration with open tools and applications such as Google Site Search and Google Analytics can be beneficial to the end user and the company.
As more users surf the internet via mobile device or tablet, it is imperative that online help documentation be formatted properly to ensure a positive experience.