Part II: The Changing Role of Technical Communicators : The Traditional Technical Communicator
The Traditional Technical Communicator
The traditional technical communicator is said to have an English or Journalism degree and, perhaps, a background in publishing. Many believe they do not require domain expertise, but rather process mastery. They are experts in the Writing Process and in the art of presenting detailed technical information in a more digestible fashion. But as bits and bytes and their accompanying digital formats began to outstrip the demand for printed reference materials, subtle shifts began taking place and new skills became desirable for technical communicators. Newly desirable technical communication candidates include those with increased domain or product knowledge, those with technical backgrounds, and even those with interest in community management or product evangelism. This change can be attributed to the transformation of working dynamics between those in technical communication and other product focused teams within the organization, and the rise of end-user generated documentation.