Power Hour - November 2010

Implementing Context-sensitive Help

Delivering content to end users when and where they need it can determine the success of your product or service in the market place. Context-sensitive help is a technique which associates a task with the information required to complete it. While the details vary between help systems, applications types, and services, the overall design remains the same. Understanding the basic concepts involved enables you to find success regardless of your authoring and delivery environment.

This session begins with an overview of context-senstive help concepts. Next, we will demonstrate how to specify help contexts in your source documents so they can be processed by ePublisher. Moving on to ePublisher, we can explore the many forms in which context-sensitive help can be delivered. Finally, our session will conclude with a discussion of the pitfalls you will encounter as you implement content-sensitive help in your own organization.

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