Power Hour - April 2012

Customizing Output - Enabling users to configure online help

Traditional help formats deliver your content as unchanging knowledge centers. Today, expectations have changed. Users demand interactive content, content that connects them to communities and product support. Comments, ratings, tags, and open platforms such as wikis offer content providers new ways to interact with end users. The next step, beyond simple interactions, means empowering end users to customize your content delivery to meet their personal needs.

This session explores ideas for end user output customization. Success of this webinar will depend heavily upon everyone's willingness to show up and share their ideas. Where possible, we will attempt to prototype interactions to learn their potential value in creating end user success.

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