This white paper reveals the hidden documentation superpowers of Google Analytics and shows how writers can leverage them to achieve several results to help build stronger customer relationships, increasing customer loyalty, and positively impacting the companies’ bottom line

This whitepaper details the specifics behind what responsive UX design is, how to tell if your content is responsive, what technical writers can do to create responsive content, and the inherit advantages behind publishing your content responsively.

This whitepaper explores how an individual technical communicator can utilize documentation processes to help work toward the goals of the organization as a whole.

This white paper discusses the evolution of Online Help and its impact to the Technical Communication field.

This white paper discusses the need for an online Help format that provides information to your user the way they need it, any time, on any device.

This white paper discusses several aspects of designing a workflow for producing digital publications in a way that will not only remove production bottle necks and improve efficiency; but will also position you to meet changing market demands for new delivery formats.

This white paper discusses the current shift in publishing from hardcopy, and web based delivery to the rapidly growing demand for content to be delivered on mobile devices.

This white paper discusses the concept of Parcel Publishing and how it can help reduce the impact of adopting the agile process on content development.

White paper discussing the the security of online help files placed on your webserver.

White paper discussing the Agile methodology and its impact on the publication of product documentation. Describes the ePublisher three stage workflow of: Design, Capture, and Apply.

The aim of this paper is to compare the true cost of ownership associated with publishing DITA-XML content using the DITA Open Tool Kit and the WebWorks ePublisher Platform.

The aim of this paper is to introduce the concept of the Web-based collaborative authoring environment commonly referred to as wikis, and examine how they can be used in a corporate publishing environment. The paper also includes suggested techniques for transferring existing content from native authoring tools into a wiki format for online delivery.