Cannot Duplicate Document Error

The purpose of this article is to explain how to troubleshoot if the message “Cannot Duplicate Document” appears in either the log file or in a error message dialogue box.

If you receive this error, there is most likely a communication problem between ePublisher and FrameMaker. Please follow the steps below to troubleshoot the issue.

1)	Go to Start > Run.

2)	Type `regedit` and click OK.

3)	Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Adobe > FrameMaker > [FrameMaker Version].

4)	Verify that both the "FMHome" and the "IniFile" entries are in the registry.

5)	If you do not see either of these entries, you will need to reinstall FrameMaker and ePublisher.

6)	If you do see these entries you will need to follow the path indicated in the registry file to the maker.ini and search for the WebWorks API. Search on the string `webworks`.

7)	You should see the following WebWorks API entry for FrameMaker:

WebWorksFrameClient=Standard,WebWorks Client,C:\Program Files\WebWorks\ePublisher Pro\Adapters\FrameMaker\WebWorksFrameClient[FrameMaker version].dll,all

WebWorksFrameClient=Standard,WebWorks Client,C:\Program Files\WebWorks\ePublisher Pro\Adapters\FrameMaker\WebWorksFrameClient70.dll,all

8)	If you do not see this entry, you will need to reinstall FrameMaker and ePublisher.

9)	If you do see this entry, please submit a support request and attach your project folder and source documents.